ITIL®4 Strategist: Direct, Plan & Improve

Are you a (prospective) ITSM manager with an ITIL 4 Foundation certificate and interested in deepening your knowledge of improving your IT service organization? Then the ITIL 4 Strategist: Direct, Plan & Improve training is just right for you!

How you benefit from the ITIL 4 Strategist: Direct, Plan and Improve training

In three days, you will learn how to continuously improve your IT service organization. You will acquire methods and principles on how to transform your IT service organization into a learning organization and manage it effectively, and prepare for the certification exam.

With your newly acquired knowledge, you will make your company fit for the digital transformation and create the basis for the efficient integration of new concepts, frameworks and standards.

Terms and basic concepts

  • Keywords: direction, planning, improvement, operating model, methods, risks, scope of control
  • Key concepts: Vision and mission; strategy, tactics and operations; governance, compliance and management; policies, controls and guidelines
  • Concepts: Value, Outcomes, Costs & Risks and their interaction with management, planning and improvement


Control and planning

  • Principles and methods of control and planning
  • Converting goals into requirements
  • Definition of effective policies, controls and guidelines
  • Assigning decision-making powers to the right level


Governance, Risk, Compliance (GRC)

  • Role of GRC in management, planning and improvement
  • Integration of GRC into the service value system
  • Impact of governance on management, planning and improvement
  • Ensuring that control mechanisms are sufficient but not excessive


Continuous Improvement

  • Principles and methods of continuous improvement
  • Use of the ITIL Continuous Improvement Model for the continuous improvement of the Service Value System or a part of it
  • Identification of evaluation objectives, results, requirements and criteria
  • Selection of a suitable evaluation method for a specific situation
  • Definition and prioritization of the desired results of an improvement
  • Building, justifying and representing a business case
  • Carrying out improvement reviews and analyzing "lessons learned"
  • Integration of continuous improvements at all levels of the Service Value System


Organizational Change Management 

  • Nature, scope and potential benefits of organizational change management
  • Use of organizational change management in control, planning and improvement
  • Identification and management of different stakeholders
  • Effective communication and influencing other people
  • Establishing effective feedback channels
  • Establishment of interfaces along the entire value chain


Measurements and reporting 

  • Use of measurements and reporting in control, planning and improvement
  • Definition of indicators and metrics to support targets


Value streams and practices 

  • Differences between value streams and practices and how they influence management, planning and improvement
  • Methods and techniques for managing, planning and improving value streams and practices
  • You can efficiently plan, control and continuously improve your IT service organization.
  • You know how to initiate, manage and support changes in your IT service organization.
  • You know how to establish a culture of continuous improvement.
  • You know approaches to facilitate decision-making processes.
  • You know how to implement innovations while ensuring compliance at the same time.
  • You understand how to measure and report on the effectiveness of planning, control and optimization processes.
  • (prospective) ITSM managers
  • Managers at all levels involved in shaping direction and strategy or developing a continuously improving team
  • Existing ITIL qualification holders who wish to expand their knowledge.
  • Immediately after the training, you will have the opportunity to prove your acquired knowledge in a 90-minute online exam in German or English at the PEOPLECERT examination institute.
  • The exam consists of 40 multiple-choice questions. No aids are permitted.
  • To pass the exam and receive the official ITIL 4 Strategist: Direct Plan and Improve certificate, 28 points (70%) must be achieved.
  • The ITIL 4 Strategist: Direct Plan and Improve certificate confirms your knowledge and lays the foundation for your further ITIL 4 training.
  • The ITIL®4 Foundation certificate is a basic prerequisite for taking the Direct, Plan & Improve module.

ITIL 4 Strategist: Direct, Plan & Improve is one of the four advanced modules on the way to becoming an ITIL 4 Managing Professional. It offers you the opportunity to deepen your knowledge from the ITIL 4 Foundation and, if applicable, from the previous Managing Professional modules.

The Axelos video succinctly summarizes the benefits of ITIL 4 Strategist: Direct, Plan & Improve. ITIL® is a registered trademark of Axelos. All rights reserved.

Interested in completing further ITIL training courses? Take a look at our ITIL training page!

*The costs are covered - if the requirements are met - by Temptraining.

Corporate training

We are happy to offer competitive training packages for your organization. The training programs can be individually adapted to the needs and previous knowledge of your organization & employees and always have a practice and value-oriented approach. Contact us for a personal, non-binding consultation.


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