Are you working in IT service or product management—or would you like to become a professional in this field—and are you looking for a sound, practical introduction to modern service management? Then ITIL® 5 Foundation Training is the ideal starting point for you.
In this training course, you will gain a comprehensive understanding of the key concepts of digital product and service management according to ITIL® 5 and prepare specifically for the Foundation certification exam. You will learn how service relationships are established and managed, what role the four dimensions of service management play, and how the ITIL® Service Value System (SVS) supports organizations in creating sustainable added value.
In addition, you will understand the product and service lifecycle, value chain activities, and key ITIL® management practices. You will learn how guiding principles help to successfully implement service management and adapt it to the organization, and how value stream analysis and value stream management contribute to continuous improvement.
With ITIL® 5 Foundation Training, you will lay the foundation for consistently aligning IT services and digital products with business requirements and actively contributing to the value creation of your organization.
In this training session, we will cover the following modules:
Your skills after the ITIL® 5 seminar
By the end of this course, you will be able to apply the frameworks you’ve learned directly in practice. You will be able to:
Accurately define key concepts in digital product and service management.
Successfully managing service relationships in modern corporate structures.
Implement the four dimensions of service management within the organization.
How to Use ITIL® SVS to Benefit Your Organization
Apply the ITIL® guiding principles to flexibly implement and adapt service management.
Actively shaping the product and service lifecycle.
Implementing key ITIL® management practices in projects.
Optimize processes using value stream analysis.
Assessing the Impact of AI and AI Governance in the Context of IT Services.
Who is this ITIL® 5 training course intended for?
This seminar is designed for professionals and managers who want to future-proof their IT services and digital products:
Immediately after the training session, you'll have the opportunity to demonstrate what you've learned in the official online exam.
Exam provider: PEOPLECERT
Format: 40 multiple-choice questions (closed-book; no aids permitted)
Language: Available in German or English
Duration: 60 minutes
Passing score: At least 26 out of 40 points (65%)
The digital world is evolving rapidly—faster, more connected, and smarter than ever before. Artificial intelligence, automation, agile working methods, and product-centric organizations are shaping the everyday life of modern companies today. This is exactly where ITIL® (Version 5) comes in.
ITIL® (Version 5) is not a radical departure from the tried and tested, but rather a logical further development of the globally established framework. The aim is to provide practical support to organizations in creating value, managing change safely, and using digital innovation responsibly.
Previous ITIL® versions were heavily focused on traditional service management. Today, however, the boundaries between products, services, platforms, and digital ecosystems are becoming blurred. Companies need to respond more quickly, act more flexibly, and deliver measurable added value at the same time.
ITIL® (Version 5) was developed precisely for this reality:
The designation ITIL® (Version 5) deliberately emphasizes the evolutionary nature of the framework. Existing knowledge, experience, and investments from ITIL® v3 and ITIL® 4 remain relevant. At the same time, the naming follows a consistent logic within the PeopleCert portfolio (e.g., PRINCE2 Agile Version 2).
ITIL® (Version 5) brings noticeable improvements in terms of content:
The qualification path starts with ITIL® Foundation (Version 5) and leads through three specialization tracks to the highest distinction, ITIL® Master:
Those who achieve all three designations receive the title ITIL® Master —proof of in-depth expertise and strategic decision-making skills.
After completing the foundation course, participants choose a specialization:
In addition, the ITIL® Transformation module is mandatory.
ITIL® Transformation is a core module in all qualification paths. It teaches the ability to plan, implement, and sustainably embed change holistically —from the service value chain to company-wide digital initiatives.
The module only needs to be completed once and applies to all designations.
New in ITIL® (Version 5) is the AI Governance extension module. It addresses the growing importance of:
This makes ITIL® an important framework for organizations that want to integrate AI responsibly into their service and product landscapes.
ITIL® (Version 5) combines proven best practices with the requirements of an AI-driven, agile, and product-oriented world. It provides organizations and professionals with a clear, practical framework for creating value, actively shaping transformation, and achieving sustainable success.
*The costs are covered - if the requirements are met - by Temptraining.
08.30 - 16.30
4-10
None
Practice and activity-based workshop
Interested in corporate training?
Send us an email at my@computare.ch
Interested in corporate training?
Send us an email at my@computare.ch
We are happy to offer competitive training packages for your organization. The training programs can be individually adapted to the needs and previous knowledge of your organization & employees and always have a practice and value-oriented approach. Contact us for a personal, non-binding consultation.
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You have already completed the training? Register directly for the exam.
Send us an email to my@computare.ch with the subject "Login E-Learning" or "Login Training Material" and you will receive the new login data.
