ITIL® 4 Specialist: Create, Deliver & Support

Development and planning of a service value system:

• Concepts and challenges around organizational structure, team skills, roles and culture
• The role of positive communication
• Planning and management of resources
• "Shift left" approach
• Role and benefits of IT in the service value system

ITIL practices for creation, delivery and support in the Service Value System and Value Streams:

• Use of a value stream for service design, development and transition
• Contribution of ITIL practices Service Design, Software Development and Management, Deployment Management, Release Management, Service Validation and Testing, Change Enablement to the value stream of a new service
• Use of a value stream for user support
• Contribution of the ITIL practices Service Desk, Incident Management, Problem Management, Knowledge Management, Service Level Management, Monitoring and Event Management to the value stream of user support

Creation, provision and support of services:

• Coordination, prioritization and structuring of workflows and processes
• Purchase and setup, procurement options and service integration management (SIAM)

• You know how to optimize processes, value streams and workflows.
• You know how to manage IT teams effectively.
• You can dovetail digital services with the business strategy.
• You know how to integrate new technologies as well as Lean, Agile and DevOps
  working methods.
• You know how to optimize the development of services.

The training program covers the following ITIL 4 practices:

• Service design price and orchestration
• Software development and management
• Deployment management
• Release management
• Service validation and testing
• Change enablement
• Ensuring stakeholder satisfaction
• Service Desk
• Incident management - detection and resolution
• Problem management
• Knowledge management
• Service level management
• Monitoring and event management

• Service Desk Managers
• IT Infrastructure & Support Managers
• Problem, change and release managers
• DevOps managers
• Program and project managers
• Senior Service & Support Analysts
• Process and practice managers
• Service level management managers

• Immediately after the training, you will have the opportunity to prove your acquired knowledge in a 90-minute online exam in German or English at the PEOPLECERT examination institute.
• The exam consists of 40 multiple-choice questions. No aids are permitted.
• To pass the exam and receive the official ITIL 4 Specialist: Create, Deliver and Support certificate, 28 points (70%) must be achieved.
• The ITIL 4 Specialist: Create, Deliver and Support certificate confirms your knowledge and lays the foundation for your further ITIL 4 training.
• The ITIL®4 Foundation certificate is a basic prerequisite for taking the exam in the Create, Deliver & Support module.

ITIL® is a registered trademark of the PeopleCert group.
Used under license from PeopleCert. All rights reserved.

ITIL 4 Specialist: Create, Deliver and Support is one of the four advanced modules on the way to becoming an ITIL 4 Managing Professional. It offers you the opportunity to deepen your knowledge from the ITIL 4 Foundation and, if applicable, from the previous Managing Professional modules.

The Axelos video concisely summarizes the benefits of ITIL 4 Specialist: Create, Deliver and Support is succinctly summarized.

Interested in completing further ITIL training courses? Take a look at our ITIL training page!